Help

Short answers for recording, uploads, credits, and your account.

How do I record a meeting?

Sign in, open New meeting, allow the microphone, then tap Start recording. Stop when the conversation ends.

Which files can I upload?

WAV, MP3, M4A, MP4, and WebM. Longer files are split, then stitched into one transcript.

How are minutes counted?

Audio duration we transcribe, rounded up to whole minutes — live or uploaded.

What is a membership?

A subscription adds minutes on each paid billing cycle. Subscription minutes reset and unused cycle minutes do not roll over. Prepaid packs are bought upfront, do not auto-renew and remain separate. Manage payment methods and cancellation in Account → Billing. Submit billing or refund review requests on that page.

When do credits appear after payment?

After Stripe sends a webhook. The success page is confirmation only — it does not add minutes.

How do I delete my data?

Open Delete my data or Profile → Security. Facebook Login users can also remove the app from Facebook settings.

Can I use transcription or speech in my own app?

Yes. Create an API key in your account, then use audinote-asr-v1 or audinote-tts-v1 over HTTP or WebSockets. Your API settings show the current credit rates and examples.